COVID-19 UPDATE: We are currently experiencing delays in delivery times with some of our products. We apologize for the inconvenience, but during these uncertain times we have had to adapt to ensure the health and safety of all our stakeholders. Rest assured all packages will be delivered.
Our warehouses are located around the world. For orders in United States, Canada, United Kingdom & Australia you should receive your items within 10-15 business days. For International orders, please allow up to 30 days.
All orders will typically be dispatched within 3 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Hello Gaia is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Hello Gaia will assist as much as possible to trace a missing parcel. Hello Gaia is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
TRACKING YOUR ORDER
Please click here if you would like to track your order.
First read our FAQ
If you are unable to find the answer to your enquires, please direct any shipping related inquiries to email@example.com
Hello Gaia cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages outside of your country.
Hello Gaia will not be responsible for any delays caused by the destination country's custom clearance processes.
REFUNDS & RETURNS
Hello Gaia will offer a full refund on products if it is returned in the original, un-used condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our products. Simply visit our refund policy page for complete details. Please contact firstname.lastname@example.org if you wish to return a product.