Our Products

Are Hello Gaia Reusable Menstrual Pads Eco- friendly?

Of course! Our pads last about 5 years which will will reduce the amount of disposable sanitary pads ending up in landfill.

How do I wash the pads?

Washing is super easy. Simply soak in cold water and soap followed by hand/machine washing. Hang dry after washing.

What size do I need?

Light flows: Similar usage to the amount of disposable sanitary pads. Will need about 3 small pads for day time and large 33cm overnight pad for the night time.

Medium flows: For moderate flows, we recommend changing pads every 4 hours or so. Will require about 4 reusable medium size pads to last the day and a large 33cm overnight pad for the night time.

Heavy flows: For heavy flows, we recommend at least 10 reusable pads and a large 33cm overnight pad for the night time.

Please note these are only recommendations and will need to be adjusted according to each individual circumstances.

How long should I wear the pad for?

We recommend to treat the reusable pads like any other pad sanitary pad. We advise not to wear more than 12 hours and change more often if required.

The reusable pad is equivalent to how many disposable sanitary pad?

Hello Gaia Reusable menstrual pads is equivalent to 2-4 sanitary pads due to the multi layer technology which allows high absorption.

Does it smell?

You can be confident that our bamboo charcoal fiber material will absorb and eliminate all odors and liquid.

Is it suitable for sensitive skin?

Hello Gaia pads are made from natural materials with no harsh chemicals suitable for sensitive skin.

How do I attach the reusable pads to my underwear?

Our reusable pads were made to be simple and easy to use. Place the pad around your underwear and clip into place. Please refer to instructional image above for more details.

Is there a risk of leakage?

The risk of any leakage is low due to the multi layers for absorbance and waterproof fabric on the underside which prevents leaks.

Are Hello Gaia Period Panties Eco- friendly?

Of course! Our period underwear last about 3 years which will will reduce the amount of disposable sanitary pads and tampons ending up in landfill.

How do I wash the period ?

Washing is super easy. Simply soak in cold water and soap followed by hand/machine washing. Hang dry after washing.

How long should I wear the Period Panties for?

Thanks to our 3- layer absorption technology, the underwear can take up to 15-20mLs of liquid. We recommend to treat the underwear like any other sanitary product and to change if feeling wet. We advise not to wear more than 8 hours and change more often if required.

For added protection and confidence, wear together with our Hello Gaia Reusable Pads.

The Period Panties is equivalent to how many disposable sanitary pads/tampons?

Hello Gaia menstrual underwear is equivalent to 2 sanitary pads/tampons due to the multi layer technology which allows high absorption.

Does it smell?

You can be confident that our bamboo fiber material will absorb and eliminate all odors and liquid.

Is it suitable for sensitive skin?

Hello Gaia period panties are made from natural materials with no harsh chemicals suitable for sensitive skin.

Is there a risk of leakage?

The risk of any leakage is low due to the multi layers for absorbance and waterproof fabric on the underside which prevents leaks.

For added protection and confidence, wear together with our Hello Gaia Reusable Pads.

Orders

Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Our warehouses are located around the world. For orders in United States, Canada, United Kingdom & Australia you should receive your items within 10-15 business days. For International orders, please allow up to 30 days.

If you wish to return your item for refund or store credit please ensure the following steps.

- All Hello Gaia garments have been worn on top of your underwear.

- We recommend tracked postage service so our team can trace the package. Hello Gaia does not cover the cost or refund the cost of return postage.

- We are unable to accept returns on the following products: 

Menstrual cups (for hygiene reasons) & Items marked as final sale.  

You may request a:

Credit – voucher for the full amount plus free shipping 

Refund – the full amount (minus shipping) will be transferred back to your account

 - Products must be returned in original packaging.

Processing Returns

 All returns are processed within 7-10 business days after inspection of the products. If you have any questions about your return please email us at support@hellogaia.com.

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

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